Reflecting on the investment thesis 15+ years ago, Kaisa (Freespee at the time) had a one-liner: Call as a currency.
Throughout the years, that thesis has held, even as customer interactions have become automated, digitalized, and AI-driven.
Enabled by substantial proprietary software, Kaisa evolved from a simple call tracking product into a full customer engagement platform, providing online marketplaces and automotive OEMs the most efficient solution for managing millions of customer interactions.
When Inventure invested as the first VC into the company, Kaisa was a small Uppsala-based startup, that had just attracted four tier-1 customers. Many of those early partners are still with them over a decade later as Kaisa expanded throughout Europe and brought in lighthouse customers in marketplaces and automotive. The business has delivered consistent performance and, in recent years, very healthy profits.
We welcome Monterro to lead the next era of growth for Kaisa. We thank Carl and Daniel for the hard work. Keep delivering outstanding value to your customers and partners, one call and click at a time.
